Appraisal Institute
  • 04-Feb-2021 to 05-Apr-2021 (CST)
  • Chicago, IL, USA
  • Part Time

Do you have superior customer service skills or experience in working with students and seek a new role that is technology focused? Due to continued growth, The Appraisal Institute is seeking a customer focused individual to support students and instructors in our online technology-based education. Our opportunity will interact with participants and require a proactive individual to respond to technical issues and troubleshooting for resolution. This part time role will be remote Monday Saturday 9:30 am -1:00 pm CST.


The Appraisal Institute, located in the Midwest, is a global professional association of real estate appraisers, with nearly 17,000 professionals in almost 50 countries throughout the world. Its mission is to advance professionalism and ethics, global standards, methodologies, and practices through the professional development of property economics worldwide. For additional information, please visit us at www.AppraisalInstitute.org


Responsibilities:

  • Provide administrative support to prospective and current students and instructors in on-demand and live online technology-based education.
  • Work extensively with organization database and delivery systems to enter, maintain and verify offering and student data.
  • Compile and maintain templates and reports related to offerings, support volume, support tickets, frequently asked questions, discounts and other delivery information.
  • Draft and process contracts and payments for technology-based education instructors.
  • Serve as back-up producer as needed to assist instructors and Senior Manager, Technology-Based Education in scheduling, delivery and reporting for live online technology-based education programs.
  • Other responsibilities and duties as assigned.

Qualifications:

  • 2+ years experience in customer service or administrative services preferably working with students in an education system
  • Association experience preferred
  • Ability to work Monday through Saturday: 9:30 am to 1:00 pm CST
  • Online administrative and technical support, including basic browser troubleshooting skills.
  • Excellent written and verbal communication skills, to provide support through email, phone and live online communication tools such as GoToWebinar and Skype
  • Web-based data entry experience
  • Proficient in MS Office 365, including Word, Excel (basic formulas) and PowerPoint (revise existing templates)
  • Ability to travel to Chicago Corporate HQ twice a year


We offer: Our part-time employees are eligible to participate and receive company contribution in our 401k plan after 1 year of service. Additionally, we also offer participation in our Employee Assistance Program (EAP)


Interviews: Virtual

Job Location: Remote


Apply by sending resume by clicking the apply button.


Appraisal Institute is an Equal Opportunity Employer


Key Words: Customer Service Rep, Administrative Assistant, Technical Support, Office Administrator, Student Coordinator, Virtual Assistant, Online Assistant, IT, Online Support



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