Do you like to work with students and their mentors? Schedule regular mentor check-ins and track learner progress? Do you consider yourself organized and able to juggle multiple events and work with a variety of stakeholders? Do we still have you reading? If so, do you want to be a main point of contact for an exciting new experience and learning program? Do you want to be part of a collaborative team that really lives out their values and promotes work life balance? If any of this strikes a chord, please keep reading and then click that apply button!

WHAT YOU'LL DO:

• On-board participants to successfully complete PAREA program requirements
• Register PAREA participants, act as a concierge for participant, mentor, and grader interactions, and assist with scheduling mentor check-ins
• Respond to inquiries and questions on the PAREA program
• Provide Tier 1 technical support to PAREA participants, mentors, and graders; escalate Tier 2 support tickets to other support departments
• Administer and maintain PAREA participant information within AI's association management system
• Track participant progress towards PAREA program completion and post-program obtaining appraiser licensed or certified credentials
• Ensure PAREA website is current and includes state-specific PAREA requirements
• Track and report on key PAREA program metrics and grant requirements
• Coordinate requests from core partners
• Coordinate virtual training workshops for mentors and graders and core partner organizations
• All other duties as assigned

QUALIFICATIONS, SKILLSET, & ABILITIES

• Minimum of 2 years of customer service and/or administrative experience
• Customer service mindset with exceptional customer service skills
• Tier 1 technical support knowledge and skills
• Effective written and verbal communication skills
• Accurate and detail-oriented
• Proficient in Zoom, GoToWebinar, Microsoft Tools - Office 365, Word, OneDrive, Teams, etc.
• Able to learn and use an association management system (AMS) proficiently; Netforum experience a plus
• Able to learn and use AI's learning management system (LMS), Canvas, and issue reporting/tracking software
• Accurate and detail-oriented
• Able to independently prioritize assignments, organize and plan work to meet deadlines; 1 - 2 years of project management experience a plus
• Able to pivot quickly and adjust to changing priorities

WHAT WE OFFER:

We offer an excellent benefits package including - medical, dental, vision, PTO, & 401(k), a majority remote work environment and, a convenient loop location close to public transportation for when you do come into the office, as well as a 37.5 hour work week and flexible start time.

Interviews: Virtual

Job location: Remote office environment with video capabilities of at least 8mbps

Interested individuals, please submit your resume by clicking the apply button.

Appraisal Institute is an Equal Opportunity Employer.