Appraisal Institute
  • Chicago, IL, USA
  • Full Time

Do you enjoy building relationships with your fellow employees and vendor partners? Do you like the sense of accomplishment when providing services and solutions to your end users? If you see yourself as part of a collaborative team that really lives out their values and promotes work life balance, keep reading and then click that apply button!

WHAT YOU'LL DO:

  • Coordinate all incoming customer calls and requests for technical assistance, by coordinating the work between internal staff and the managed service provider service desk, internal IT staff, or other third-party vendor support. Activities include triage of help desk tickets with the ability to quickly analyze issues and route them to the appropriate party or provider is crucial.
  • Manage and administer internal telecommunications and web collaboration systems and functions. Activities include configuring call queues, prompts and messaging, setup of IP phones, call routing, troubleshooting, training and call reporting.
  • Oversee IT hardware assets including workstations, phones and peripheral hardware. Activities include tagging and maintaining inventory of all equipment, setup and distribution of equipment for new staff, and managing hardware requests and issues for remote staff.
  • Evaluate and recommend technology solutions as required. Activities include documenting business requirements, evaluating product features, assessing how well solutions meet business need, making final recommendations, review agreements and contracts. This role assists staff in implementing solutions which create staff efficiencies, achieve cost savings and achieve successful enterprise adoption.
  • Provide onboarding and ongoing technology training to staff. Activities include new user setup in each of the organizations IT systems; training new users on core software and systems; and support and troubleshoot various applications, by answering technical and functional questions as required.
  • Participate in the development and maintenance of the budget as required.
  • Contribute to organization and departmental goals and objectives.
  • Other responsibilities and duties as assigned.

QUALIFICATIONS, SKILLSET, & ABILITIES

  • Bachelor's degree in information systems or related field or equivalent work experience.
  • At least 3 years' experience with
    • IT service desk support or related field
    • telecommunications systems
  • Possess a strong understanding of IT concepts, tools and operations.
  • Customer service-oriented focus and skills.
  • Demonstrated ability to own and drive processes and improvements.
  • Ability to use a variety of tools and portals to manage multiple concurrent requests and projects.
  • Strong communication skills with the ability to bridge non-IT and IT staff to solve problems.
  • Ability to work off hours as required.

WHAT WE OFFER:

We offer an excellent benefits package including - medical, dental, vision, PTO, & 401(k), a majority remote work environment and a convenient loop location close to public transportation for when you do come into the office. We also have a 37.5 hour work week and flexible start time.

Interviews: Virtual

Job location: Hybrid


Interested individuals please submit your resume by clicking on the apply button.


Appraisal Institute is an equal opportunity employer.

Appraisal Institute
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